Our client is known as a top 5 company in insurance market in Thailand, with a reputation for trust and reliability that extends countrywide. Now, they are looking for Call Center Manager to manage their call center operation.
- Managing all Call Center operations
- Monitor and improve service quality
- Setting up KPI and evaluate team performance
- Prepare report for management and some clients if required
- Provide training or advice to team member to improve quality of work
- Maintain a good relationship with customers and partners
- Bachelor's degree in any field
- At least 5 years of experience in call center for insurance business
- Excellent in communication skill
- Good command in Microsoft Office
- Service Mind
- Languages capability: Fluent command of English (both spoken and written)
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.