Our Client is a luxury retail brand, they are now looking for a Regional After Sales and Customer Care Manager for Asia Pacific operations. You will lead a team around 20 and implement strategies for providing an exceptional after sales experience for the clientele.
- Lead the Regional Customer Care Centers and enchance the team's capabilities as wll as compentencies
- Ensure Customer Satisfaction and montior performance and establish action plans to meet requirements
- Measure the KPI and lead a continuous improvement plan to increase efficentence
- Organise the team daily operations in smooth run and ensure the service level is up to standard
- Provide the gap analysis and customize the system specialifications
- Minimum 10 years of customer services, operations and after sales experience with at least 5 years of experience on people management
- Strong Analytical and communication skills
- Successful track record of meeting the project objectives by successfully managing, monitoring, and implementing strategies regarding scope, quality, time and cost
- Demonstrated ability of managing operational details and execution, while also understanding big picture
- Proven ability to develop and maintain effective business relationships and influence cross-functional leaders
- Excellent English skills, written and verbally
If you are interested in exploring this role further, please send your resume to Tiffany Cheng at firstname.lastname@example.org or call directly on +852 3695 5169 for a confidential discussion.