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Regional After Sales and Customer Care Manager

Job Title: Regional After Sales and Customer Care Manager
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: Negotiable
Reference: JN -102020-453558
Contact Name: Tiffany Cheng
Contact Email: cv@hydrogengroup.com
Job Published: November 25, 2020 17:40

Job Description

Our Client is a luxury retail brand, they are now looking for a Regional After Sales and Customer Care Manager for Asia Pacific operations. You will lead a team around 20 and implement strategies for providing an exceptional after sales experience for the clientele.


Responsibilities:

  • Lead the Regional Customer Care Centers and enchance the team's capabilities as wll as compentencies
  • Ensure Customer Satisfaction and montior performance and establish action plans to meet requirements
  • Measure the KPI and lead a continuous improvement plan to increase efficentence
  • Organise the team daily operations in smooth run and ensure the service level is up to standard
  • Provide the gap analysis and customize the system specialifications

Requirements:

  • Minimum 10 years of customer services, operations and after sales experience with at least 5 years of experience on people management
  • Strong Analytical and communication skills
  • Successful track record of meeting the project objectives by successfully managing, monitoring, and implementing strategies regarding scope, quality, time and cost
  • Demonstrated ability of managing operational details and execution, while also understanding big picture
  • Proven ability to develop and maintain effective business relationships and influence cross-functional leaders
  • Excellent English skills, written and verbally

If you are interested in exploring this role further, please send your resume to Tiffany Cheng at tcheng@argyllscott.com.hk or call directly on +852 3695 5169 for a confidential discussion.

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