NGP Sales Representative
The world is currently witnessing the biggest consumer shift in history, with millions of smokers around the world choosing to switch to less harmful NGP. We are looking for enthusiastic communicators who enjoy the challenge to create something better for the world's smoker.
You will be responsible for driving the sales of our Next Generation Products, led by blu, in the market through achieving listings and high levels of distribution and availability and on-brand merchandising within the retailer customer base.
You will build strong relationships with your customer base and drive customer advocacy for our products through educating retailers.
This position will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. So if are you a driven, results oriented individual who has a natural flair for building relationships, we'd love to hear from you!
Why work for us?
There are very few industries that offer the challenge and potential of the e-vapor market. blu is the brand that put e-cigarettes on the map globally and we are looking to expand our ionic brand in the ever growing vape channel into the UAE market by offering consumers 'Myblu' a truly unique and innovative product.
This industry is fast paced and undergoing constant change. You will have the opportunity to figure things out as you progress, and to make things happen. Shape the future, be disruptive, challenge and be challenged. That's life at Imperial Brands.
Key responsibilities in this role include:
- Engage with prospective retailers to build excitement for the category which ultimately leads to listings for our NGP portfolio
- Show a passion for the category that is infectious for the retailer and that will convert retailers into brand ambassadors.
- Act as first point of contact with the retailer for any issues relating to our products or services within area.
- Expedite the resolution of customer problems and complaints to maximize satisfaction of the retailer.
- Ensure customer base is visited in-line with agreed call plan and schedule, that best meets customer needs and demand.
- Effective use of technology to support communication to the customer.
- Drive sales in partnership with the retailer and with the consumer at heart.
- Ensure the right blu assortment is available in all visited stores at all times.
- Makes sure that all products are placed in line with merchandising standards and in a way that is most effective for each store, with the shopper journey in mind.
- Identify and communicate merchandising requirements to ensure the best possible sales.
- Ensure stock levels are in line with customer demand and properly managed (perform stock rotation to ensure only freshest stock is available for the consumers).
- Manage stock in van properly (storage, handling and reconciliation).
- Ensure proper tracking and timely collection of payments.
- Conduct store visits in-line with pre-agreed agenda and messaging.
- Implement tasks in call efficiently and with maximum care for customer's time and requirements during the call.
- Identify, agree with customer and install displays and POSM in the visited universe. Ensure most effective placement in line with the shopper journey.
- Negotiate and manage contracts/agreements with customers for the placement of displays and promotions.
- Communicate product sales promotions to customers effectively, ensuring maximum impact.
- Manage outlet promotional plans and schedule, supervise promoters if needed.
- Find new and innovative ways of meeting the demands and needs of retailer and consumer.
- Implement journey plan in a way that ensures efficient and effective coverage of account base.
Reporting & Analyzing
- Understand customer needs and shopper dynamics within the retail outlet.
- Collate feedback from the field and share it with the line manager and sales team.
- Collect relevant Sales data (fiscal, distribution, benchmarking competitors) and share it with the line manager on time.
- Identify and report new business opportunities through a robust understanding of the category and customer behavior
- Monitor and report on competitor activity.
- Utilize CRM to track and record sales activity to ensure that metrics can be accurately measured.
The successful applicant will be able to demonstrate the following:
Experience & competences:
· 2-4 years' experience as sales representative in the FMCG business.
· Highly motivated and commercially driven with a proven track record in sales.
· Ability to effectively negotiate and influence with prospective retailers.
· Excellent verbal and written communication skills with the ability to articulate thoughts and ideas clearly, concisely, and persuasively.
· Strong interpersonal skills with personality traits reflecting; authenticity, inclusiveness and helpfulness.
· You deliver on your promise and you are guided by: truth, simplicity, equality and the drive to always make the premium, attainable.
· Familiarity with CRM practices along with the ability to build productive business professional relationships
· Broad understanding of merchandising standards
· Understanding of vaping / interest in vaping is desirable, but not essential
· Numerate and Literate
· Driving license
· English speaking (essential)