Senior Manager, Customer Relationship Manager (up to 70-90K)

Job Title: Senior Manager, Customer Relationship Manager (up to 70-90K)
Contract Type: Permanent
Location: Hong Kong
Salary: Negotiable
Reference: JN -092020-452354
Contact Name: Tiffany Cheng
Contact Email:
Job Published: September 15, 2020 19:55

Job Description

Our client is looking for a CRM professional to develop CRM strategy and lead the team to implement CRM system and omni channel programs including acquisition, retention, cross-selling synergies and engagement.


  • Reports directly to the Head of CRM and works closely with the analysis team to develop cross-selling opportunities and customer relations campaign.
  • Coordinate with internal and external stakeholders to facilitate the best support in analytic tools and enhance membership privileges
  • Fully accountable on customer experience strategy and retention based on the brand directions, aims to improve customer satisfaction.
  • Responsible for strategic planning, manage and improve effectiveness and accuracy of local customer database.
  • Regular review of current system and provide recommendations if appropriate in support of running CRM programs in order to drive efficiency.


  • Bachelor degree in business related studies or marketing
  • A minimum of 8 years of experience in CRM and digital marketing with good understanding of high-end membership program
  • Willing to experiment with new concepts and approaches. Comes up with creative solutions to difficult problems. Positive working attitude with strong analytical and quick problem solving skills
  • Hands on experience on handling sizeable database and knowledge on how to measure marketing activities and transaction driven
  • Excellent data analytics and customer metrics measurement skills.
  • Excellent command of spoken and written English, Chinese and Mandarin

If you are interested in exploring this role further, please send your resume to Tiffany Cheng at or call directly on +852 3695 5169 for a confidential discussion.


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