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Technical Support Engineer

Job Title: Technical Support Engineer
Contract Type: Permanent
Location: Singapore, Singapore
Industry: Technology
Salary: Negotiable
Reference: JN -052019-440061
Contact Name: Gwen Koh
Contact Email: gkoh@argyllscott.sg
Job Published: May 16, 2019 10:43

Job description

My client is an European MNC in the solution provider space. This role is based at their client site, to provide administration, support and maintenance of the production system; ensuring high availability, service level agreements and customer satisfaction. Perform system integration related tasks, such as installation, testing, analyse and troubleshooting to draw conclusions to the project team.

Responsibilities

  • Responsible to provide level 2 support and system integration activities
  • Ensure customer satisfaction in maintenance and support
  • Analyse, troubleshoot, solve assigned tickets
  • Solve or escalate the analysis to the Level 3 support
  • Maintain the IT infrastructure components and the backend system, including both hardware and software application
  • Delivered maintenance documentation, operation manual, test procedures and test reports
  • Perform site administration activities and preventive maintenance
  • Involve in integration platform & installation of the production system
  • Perform system integration test, system validation test, load and performance test, and high availability test
  • Assist to investigate on the issues by analysing logs during test execution, report incidents through configuration management tool and monitor them until closure

Requirements

  • At least 3 years of experience in system implementation and technical support.
  • Familiar with Linux and Windows environment (Eg: Windows 7/10, Windows 2012/18 Server)
  • Knowledge of network, firewall, databases are good to have

EA Registration Number: R1108631
Argyll Scott Singapore Pte Ltd. EA Licence Number: 16S8105